Shared Contact Centre
What is a Shared Contact Centre? To put it simply, you get a professional agent that handles your business enquiries without the hassle of recruiting, training and setting up systems for them to be able to do it.
We take care of all things needed to get your customers attended to in a professional manner.
Save time and improve productivity
Benefits
Reduce hiring and training costs
Cater to your business queries professionally
Leverage expertise, technology and best practices
SILVER TIER
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Minimum 1 Trained Agent
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5 Days a week (Mon-Fri)
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8 hours a day (max.)
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Up to 100 Calls or Emails or Chats per Week.
Cost per agent:
RM3,250
GOLD TIER
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Minimum 2 Trained Agents
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7 Days a week (Mon-Sun)
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8 hours a day (max.)
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Up to 200 Calls or Emails or Chats per Week.
Cost per Agent:
RM3,250
PLATINUM TIER
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Minimum 5 Trained Agents
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7 Days a week (Mon-Sun)
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24 hours a day.
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Up to 500 Calls or Emails or Chats per Week.
Cost per Agent
RM3,250