Plan C ICT

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Shared Contact Centre

What is a Shared Contact Centre? To put it simply, you get a professional agent that handles your business enquiries without the hassle of recruiting, training and setting up systems for them to be able to do it.

We take care of all things needed to get your customers attended to in a professional manner.

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Benefits

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SILVER TIER

Minimum 1 Trained Agent
5 Days a week (Mon-Fri)
8 hours a day (max.)
Up to 100 Calls or Emails or Chats per Week.

Cost per agent:

RM3,250

GOLD TIER

Minimum 2 Trained Agents
7 Days a week (Mon-Sun)
8 hours a day (max.)
Up to 200 Calls or Emails or Chats per Week.

Cost per Agent:

RM3,250

PLATINUM TIER

Minimum 5 Trained Agents
7 Days a week (Mon-Sun)
24 hours a day.
Up to 500 Calls or Emails or Chats per Week.

Cost per Agent

RM3,250