Shared Contact Centre

What is a Shared Contact Centre? To put it simply, you get a professional agent that handles your business enquiries without the hassle of recruiting, training and setting up systems for them to be able to do it.
We take care of all things needed to get your customers attended to in a professional manner.
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Save time and improve productivity

Benefits

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Reduce hiring and training costs
Cater to your business queries professionally
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Leverage expertise, technology and best practices
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SILVER TIER

  • Minimum 1 Trained Agent
  • 5 Days a week (Mon-Fri)
  • 8 hours a day (max.)
  • Up to 100 Calls or Emails or Chats per Week.

Cost per agent:

RM3,250

GOLD TIER

  • Minimum Trained Agents
  • 7 Days a week (Mon-Sun)
  • 8 hours a day (max.)
  • Up to 200 Calls or Emails or Chats per Week.

Cost per Agent:

RM3,250

PLATINUM TIER

  • Minimum Trained Agents
  • 7 Days a week (Mon-Sun)
  • 24 hours a day.
  • Up to 500 Calls or Emails or Chats per Week.

Cost per Agent

RM3,250